Legal
Last updated June 29, 2026
These terms govern your use of the Ember Coast website and our travel design and concierge services. Please read them carefully. By using our site or requesting a trip, you agree to the terms below.
Ember Coast is an independent travel planning service. For a flat fee we design a personalized, dated trip plan, then give you direct booking links so you reserve everything yourself. We do not take payment for travel services or book them on your behalf.
We are not a hotel, restaurant, airline, or tour operator. The experiences in your plan are owned and operated by independent third parties, and we link to each one's official site so you book and confirm directly with them.
When you submit a request, we use the preferences you share to prepare a proposed itinerary and a cost estimate. Proposals and estimates are not offers or contracts, and they do not reserve anything.
Pricing depends on live supplier availability, dates, party size, and seasonality, and it can change until a booking is confirmed and paid. We will always confirm final pricing with you in writing before anything is booked.
You pay Ember Coast only for the trip plan itself. Every travel reservation in the plan is made by you, directly with each supplier, at their own prices and on their own terms. We never collect, hold, or process money for your flights, stays, tours, or other travel services.
Each supplier's bookings are subject to that supplier's own terms, deposits, and cancellation policies. Please review them before you book, since your booking is an agreement between you and that supplier.
Changes and cancellations are governed by the policies of the suppliers in your itinerary, which vary and can be strict during peak seasons. We will explain the applicable policies before you book.
Any Ember Coast planning fee covers the design and coordination work we perform and is separate from supplier charges. We will tell you clearly what is and is not refundable at the time of booking.
Because the stays, tables, and activities are operated by independent businesses, Ember Coast is not responsible for their acts, omissions, availability, safety practices, or the quality of their services. We select reputable, well-reviewed partners and advocate for you, but the supplier is responsible for delivering the experience.
You are responsible for ensuring you have valid identification and any documents required for your trip. We strongly recommend comprehensive travel insurance, and we are glad to suggest options.
Some experiences, such as helicopter tours, hikes, dives, and water activities, carry inherent risks and may have age, health, or fitness requirements. Please review each operator's requirements and travel within your abilities.
To the fullest extent permitted by law, Ember Coast is not liable for any indirect, incidental, or consequential damages arising from your use of our site or services, or from the acts of third-party suppliers. Our total liability for any claim relating to our services will not exceed the planning fees you paid to us for the trip in question.
The Ember Coast name, logo, site design, written content, and curated collections are our property and may not be copied or reused without permission. Partner names and marks belong to their respective owners and are used for identification only.
We may update these terms from time to time. When we do, we will revise the date at the top of this page. Your continued use of the site after an update means you accept the revised terms.
These terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-law rules.
Questions about these terms can be sent to concierge@embercoasttravel.com and we will respond within one business day.
Questions about this page? Reach our concierge team at concierge@embercoasttravel.com.